Artificial intelligence is redefining how consumers and business leaders view customer experience – and it’s rapidly becoming indispensable. According to one recent report, more than 80% of CX executives believe AI will be a clear differentiator for their organisation in the future. Businesses that fail to weave AI strategies into the fabric of their experience operations risk falling behind competitors, losing customers and demotivating employees.
In this video webinar you’ll learn how AI automation and cloud services are reshaping the landscape of customer interactions. You will also meet a Genesys/AWS/Connect customer whose use of Genesys Cloud powered by AWS is dramatically improving customer experiences and who now plans to use Genesys Cloud to turn AI into a competitive advantage.
